---
title: Ticket Priority and Examples
description: Identifying the ticket priority
---

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# Ticket Priority and Examples

## Identifying the ticket priority

| **Priority​** | **Description​** | **Example** |
| --- | --- | --- |
| P1 | Issues that have high impact and high severity​ | Total loss of service or functionality​ |
| Security issues​ |  |  |
| Massive Data loss​ |  |  |
| P2 | Issues with high impact and low severity​ | Partial loss of functionality​ |
| Issues with high severity and low impact​ | Issues affecting a subset of customers​ |  |
| P3 | Issues with low impact and low severity​ | User inquiries​ |
| Config requests​ |  |  |
| Data extraction requests​ |  |  |
| All non-production issues​ |  |  |
| UP1 | Critical/loss of service cannot proceed with UAT | The Software is not functioning, and UAT Testers cannot log in due to system failure. |
| UP2 | Major, the incident severely restricts the usability of the application/function, but the application itself is running |  Cannot modify an order detail |
| UP3 | Minor, the Software program is running with a minor flaw, and the application's usability is not affected | Aesthetics changes |
| Non - Incident | General Inquiries |   |
| New feature request |   |  |
| Training/Meeting request |   |  |

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