Glossary
      Back to home
      1. Knowledge Base
      2. Glossary

      Ticket Priority and Examples

      Identifying the ticket priority

      Priority​

      Description​

      Example

      P1

      Issues that have high impact and high severity​

      Total loss of service or functionality​
      Security issues​

      Massive Data loss​

      P2

      Issues with high impact and low severity​

      Partial loss of functionality​

      Issues with high severity and low impact​

      Issues affecting a subset of customers​

      P3

      Issues with low impact and low severity​

      User inquiries​

      Config requests​

      Data extraction requests​

      All non-production issues​

      UP1

      		 Critical/loss of service cannot proceed with UAT The Software is not functioning, and UAT Testers cannot log in due to system failure.

      UP2

      Major, the incident severely restricts the usability of the application/function, but the application itself is running

      		  Cannot modify an order detail

      UP3

      		 Minor, the Software program is running with a minor flaw, and the application's usability is not affected Aesthetics changes

      Non - Incident

      		 General Inquiries  
      New feature request  
      Training/Meeting request